Shipping Policy

Effective Date: February 5, 2026

This Shipping Policy outlines the terms and conditions related to the shipment of products purchased from Clean Vape Store ("Company," "we," "us," or "our") through https://cleanvape.store/. By placing an order, you agree to this Shipping Policy.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation and age verification approval, where applicable.

Processing times may be extended during high-demand periods, holidays, or due to unforeseen circumstances.

2. Age Verification Requirement

Orders may be delayed if age verification cannot be completed. We reserve the right to cancel orders that fail verification requirements.

3. Shipping Methods & Carriers

We use reputable shipping carriers for domestic and international deliveries. Shipping options and estimated delivery times are displayed at checkout.

Delivery time estimates are not guaranteed and may vary due to carrier delays or regulatory inspections.

4. Domestic Shipping (United States)

Shipping times vary depending on location and selected shipping method.

  • Tracking information is provided once your order has shipped.
  • Delivery delays caused by carriers are outside our control.

5. International Shipping

We ship internationally where permitted by law.

Customers are solely responsible for:

  • Ensuring vape and nicotine products are legal to import in their country
  • Paying all import duties, VAT, taxes, and customs clearance fees
  • Understanding local regulations regarding electronic nicotine devices

International delivery times vary by country and customs processing speed.

6. Customs Delays, Seizures & Rejections

Clean Vape Store is not responsible for:

  • Customs delays
  • Confiscated or destroyed shipments
  • Rejected imports
  • Additional customs charges

Orders seized or rejected by customs authorities are not eligible for refunds or replacements.

7. Risk of Loss

Risk of loss and title for products pass to the customer upon transfer of the package to the shipping carrier.

Once the carrier marks a package as delivered, Clean Vape Store is no longer responsible for the shipment.

8. Lost or Stolen Packages

If tracking shows delivered but you did not receive the package, you must contact the shipping carrier directly to file a claim.

We are not responsible for lost or stolen packages after confirmed delivery.

9. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information at checkout.

If a package is returned due to an incorrect or incomplete address:

  • Reshipping fees may apply
  • Original shipping charges are non-refundable

10. Undeliverable or Refused Shipments

If a shipment is refused or deemed undeliverable:

  • Return shipping and restocking fees may apply
  • Original shipping costs are non-refundable

11. Shipping Restrictions

We reserve the right to cancel or refuse shipments to certain locations if required by law or carrier restrictions.

12. Force Majeure

We are not responsible for shipping delays caused by events beyond our control, including natural disasters, carrier disruptions, regulatory changes, labor strikes, or government actions.

13. Fraud Prevention

We reserve the right to delay, cancel, or request additional verification for orders flagged as high-risk by fraud prevention systems.

14. Policy Updates

We reserve the right to modify this Shipping Policy at any time. Updates become effective immediately upon posting.

15. Contact Information

If you have questions regarding shipping, please contact us at:

Email: info@cleanvape.store